Shipping policy

Most of our products do not incur a delivery charge but however if there is one, delivery costs for your order are calculated automatically by the system during the checkout process. While every effort is made to ensure that the delivery charge calculated is accurate, from time to time factors beyond the control of Flower Shop Pty Ltd may render these charges insufficient to cover the real-world cost of delivery. If this occurs, Flower Shop Pty Ltd will contact you and advise you of the revised delivery charge prior to processing your order. At this point you may choose to accept the corrected charge, arrange an alternative delivery method with Flower Shop Pty Ltd, or decline the order.

Same day delivery by Flower Shop Pty Ltd can be arranged throughout all metropolitan cities in Australia on orders placed before 1pm in the recipient's time zone.

Please note:

1. Free delivery if there is one, applies ONLY to online orders only.

2. If the recipient's address is outside our delivery area as listed here, the order will be forwarded to an Interflora florist in the recipient's area. In case there is no Interflora florist in the recipient's area, we will cancel the order and proceed with a refund.

3. If the recipient's address is outside our delivery area and the order forwarded to an Interflora florist, we are only acting as a facilitator between the sender/customer and Interflora. (Customers using our service to send flowers through Interflora usually save on delivery and other charges.)

4. Deliveries to remote delivery areas may not be same-day guaranteed and/or can incur additional cost. If this is the case, the order will be put on hold, the sender will be notified and we will proceed with the order once the sender agrees with the delivery date and/or additional delivery cost.

5. We recommend to order two days in advance if there is a request for specific time deliveries. However if we think that our delivery driver won't be able to deliver at the time requested, we will therefore cancel the order and proceed with a full refund.